Privacy Policy
Effective Date: June 2026
Najm Al Haz Trading L.L.C. (“we”, “our”, “us”) is committed to protecting the privacy of our customers and website visitors.
Information We Collect
We may collect the following information:
* Name
* Contact information (email, phone number)
* Delivery address
* Payment information (processed securely via third-party payment providers)
* Order history
How We Use Your Information
We use your information to:
* Process and fulfill orders
* Provide customer support
* Improve our services
* Comply with legal obligations
Data Protection
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
Sharing Information
We do not sell or rent your personal data.
We may share information only with:
* Payment service providers
* Shipping and logistics companies
* Legal authorities when required by law
Cookies
Our website may use cookies to improve user experience and website functionality.
Your Rights
You may request access, correction, or deletion of your personal data by contacting us.
Contact Us
For any privacy-related questions, contact:
Shipping Policy
Effective Date: June 2026
Najm Al Haz Trading L.L.C. provides domestic and international shipping for bulk commodities and food products.
Processing Time
Orders are processed within 1–5 business days after payment confirmation.
Delivery Time
Estimated delivery times vary depending on destination:
* UAE: 14–30 business days
* GCC Countries: 21–45 business days
* International shipments: 21–45 business days
Shipping Methods
We use trusted logistics and freight partners for:
* Air freight
* Sea freight (bulk orders)
* Land transportation (regional deliveries)
Shipping Costs
Shipping costs are calculated based on:
* Weight/volume
* Destination
* Shipping method
Final shipping charges will be confirmed before order dispatch.
Customs and Duties
Customers are responsible for any customs duties, taxes, or import fees applicable in their country.
Delays
We are not responsible for delays caused by customs clearance, weather conditions, or third-party logistics providers.
Contact
For shipping inquiries:
Refund & Return Policy
Effective Date: June 2026
At Najm Al Haz Trading L.L.C., customer satisfaction is important to us. Please review our refund and return policy below.
Inspection on Delivery
Customers must inspect goods immediately upon delivery.
Eligibility for Returns
Returns are accepted only if:
* The product is damaged upon arrival
* Incorrect product was delivered
* Issue is reported within 7 days of delivery
Non-Returnable Items
We do not accept returns for:
* Products that have been opened or used
* Perishable goods affected by improper storage after delivery
Refund Process
Approved refunds will be processed through the original payment method within 7–30 business days.
Disputes
Any disputes must be reported with supporting evidence (photos/videos) to our support team.
Contact
For refund or return requests: